This Returns & Refunds Policy applies to all purchases made through the Primerdesign ecommerce store.
1. Business Customers
Sales made via our ecommerce platform are to business customers.
2. Warranty Returns
We provide a warranty that on delivery, the Goods shall:
- conform in all material respects with their description; and
- be free from material defects in design, material, and workmanship.
If you believe that any of the Goods delivered do not meet this warranty, you must notify us in writing within 3 days of delivery, providing full details of the issue.
To be eligible for a refund, repair, or replacement:
- You must notify us within 3 days of delivery.
- You must allow us reasonable opportunity to inspect the Goods.
- If requested, you return the Goods to us at your own cost.
We will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
If we authorise a refund without requiring the Goods to be returned, we may ask you to dispose of the Goods safely.
3. Returns That Do Not Qualify
We are not responsible for defects or returns where:
- The defect arises after the expiry date provided with the Goods;
- You make any further use of the Goods after giving notice to us
- The defect arises as a result of us following any drawing, design or specification supplied by you;
- You alter or repair the Goods without our written approval;
- The defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
- The Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
4. No Returns for Unwanted Goods
Due to the nature of our products, we do not accept returns for unwanted or incorrectly ordered Goods.
5. Refunds
Approved refunds will be processed back to your original payment method. Refund processing times may vary.
