Working at Primerdesign

Vacancies:

Job title: Customer Service Representative - Global

Main duties and responsibilities:

To develop the Rest of the world (ROW) business and increase revenue by offering the necessary support to drive sales.

Job Summary:

  • £18k-£22k plus commission; full-time
  • Providing administration support for the ROW sales team.
  • Managing sales follow-ups (quote/sample/order) globally.
  • E-mail inbox management – Enquiry, Support etc.
  • Logging Customer feedback.
  • Preparing quotes.
  • Farming activity to help retain existing client base.
  • Managing conference participation.
  • Provide very basic technical support for incoming traffic.
  • Proving support for marketing projects through knowledge of customer base.
  • CRM organisation for the team – appointments, tele-conferences, opportunities relating to team members, project chase ups.
  • CRM data management – account management, contact management.

Qualifications and experience required:

Essential

  • BSc in Life Sciences
  • qPCR knowledge
  • Strong completer/finisher
  • Good work ethic and interpersonal skills
  • Excellent communication talents
  • Co-operative and helpful attitude
Desirable
 
  • Customer service experience
To apply or for more information, please email anoop@primerdesign.co.uk

 

Job title: Technical Sales Representative

Due to the success within sales, we are looking to expand the UK sales team and want to recruit a Technical Sales Representative to join our substantial team of friendly experts.

Job Summary

  • Field based sales role (OTE up to £35k uncapped)
  • Field based (covering South of UK)
  • Competitive basic salary plus car allowance, mobile phone, laptop, pension scheme, 25 days holiday

Main Duties

To maintain and develop relationship with clients to increase sales. 

The Role:

  • Managing accounts within the south of the UK, with a large focus on academia;
  • Account management to retain existing client base;
  • Data mining/hunting activity to drive growth;
  • Promoting the complete Primerdesign catalogue;
  • Preparing quotes and samples;
  • Managing follow-ups;
  • Planning and managing face-to-face client meetings;
  • Managing conference participation;
  • Provide basic technical support;
  • Training of customers.

The Candidate

  • Organised self-starter;
  • Strong completer/finisher;
  • Good work ethic and interpersonal skills;
  • Excellent communication talents;
  • Co-operative and helpful attitude;
  • Real-time PCR experience with post-graduate qualification essential.

To apply or for more information, please email alison@primerdesign.co.uk

Job title: Content Marketing Manager                

Job Summary

A fantastic opportunity has arisen to join our team at the Southampton office as a Content Marketing Manager. The Content Marketing Manager will provide technical and marketing writing for Primerdesign’s world-class range of products both online and offline, and will support social marketing with the aim of building customer engagement. The ideal candidate has a BSc in Life Science (or PhD) with experience in writing engaging technical copy, with an active interest in social media.

Main duties and responsibilities

  • Create engaging technical and marketing content for sales material, website, social media channels, blogs, digital ads, newsletters, handbooks, and other technical literature
  • Prepare content for life science, molecular diagnostics, and applied testing market segments, e.g. qPCR, and infectious diseases
  • Develop and implement social media strategy and communications
  • Post content on social channels and track customer engagement (Facebook, Twitter, LinkedIn, YouTube, and Blog sites)
  • Create excitement on social media around our participation of conferences; with co-creation of content with speakers / attendees
  • Manage the social media budget for promoted posts and paid advertising activities
  • Prioritise, plan, and manage multiple content development projects simultaneously according to deadlines
  • Assist with ad hoc authoring, editing and proofreading tasks
  • Communicate effectively and ensure alignment between stakeholders

Qualifications and experience required

  • Demonstrable ability to write concise technical copy, and engaging marketing content
  • A good understanding of molecular biology concepts, current trends, and hot topics
  • In-depth knowledge of qPCR is essential; BSc in Life Science required (PhD in Life Science preferred)
  • Experience of social media and/or blogging for a scientific audience is desirable
  • Good attention to wording, punctuation, and scientific nomenclature and units
  • Experience of MS Office (Word, Excel & PowerPoint)
  • Organised self-starter
  • Strong completer/finisher
  • Excellent work ethic and interpersonal skills
  • Co-operative and helpful attitude

To apply or for more information, please email richard.heath@primerdesign.co.uk

Job title: In House Sales Representative               

Main duties and responsibilities

To develop relationship with clients using the telephone and other types of digital tools to actively increase sales, within a defined region. The activities of this role will be measured by the achievement of agreed sales targets. The successful individual will also be expected to play an active role supporting Sales and Marketing colleagues. 

Job Summary:

• Office based sales role (up to £25k basic +commission)
• Using telephone and digital tools to drive sales growth
• Development, refinement and implementation of successful telephone/customer scripts
• Data mining/account hunting activity to drive growth;
• Account management to retain existing client base;
• Managing accounts, with a large focus on developing new sales and expanding customer base
• Target, identify and secure new customers and accounts
• Promoting the complete Primerdesign catalogue;
• Preparing quotes and samples;
• Managing follow-ups;
• CRM management and maintenance
• Occasional field visits to customers;
• Provide basic technical support;
• Training of customers.
• Give regular feedback, such as reports, on the competitive landscape
• Actively look for new opportunities for the Company through customer contact and feedback

The Candidate:

• Strong, personable telephone manner
• Organised self-starter and self-motivator;
• Resilient completer/finisher;
• Good work ethic and interpersonal skills;
• Excellent communication talents;
• Co-operative and helpful attitude;
• Real-time PCR experience ideal;
• Biological science post-graduate qualification essential.

To apply or for more information, please email jim@primerdesign.co.uk

 

Speculative applications

We always enjoy meeting smart people who might like to join us.  If you have a scientific background and are interested in working for an exciting, fast-growing bio-tech company then send us a CV. Cake making skills desirable but not essential.

 

About Primerdesign


 

Primerdesign HQ


Where we came from

Primerdesign was founded in 2005 by Jim and Rob. Both were academics from the University of Southampton with no ideas about what to do next with their careers. So they tried starting a company doing what they were best at – real-time PCR. With virtually no money in the bank (and virtually no idea how to run a business) they set out to become the best supplier of custom designed real-time PCR kits in the World.

Since that humble beginning the company has gone from strength to strength – Thousands of customers in over 100 countries around the World and fantastic reputation in the field. Jim and Rob still run the company and still love the new challenges that it brings every day. Primerdesign now consists of a substantial team of friendly experts, all dedicated to giving our customers a fantastic experience and all thriving in a highly professional but relaxed environment.

Where we are now

Primerdesign is a place where people are given freedom and creativity in their jobs. People are encouraged to take ownership of their area of influence; to shape it, to change and above all, to make it better. People with initiative and creativity thrive. We like to move fast. If someone has a good idea one day we want to all being doing it the next day. We like to enjoy ourselves and take every opportunity we can to celebrate our successes. Our offices and laboratories are modern, highly functional and fun filled places that we have specifically designed to help us do all these things. We have thousands of happy customers all over the World and a real ambition to drive our business forward and achieve much much more.

Who we want

Friendly We want friendly people. We’re all friendly and our customers love that fact. We want to provide a personal friendly service to every one of them. And we want to thrive in an environment that is a relaxed and friendly place in which to work.

Dedicated We want people who love giving outstanding service. As a team we are dedicated to looking after our customers. To giving them an experience with a biotech supplier that they have never experienced the like of.

Expert Our reputation is built on expertise in real-time PCR. We want to flood our company with more and more people who are truly expert in their field. More real-time PCR experts of course, but experts in other areas of business are crucial for our success too.

Professional We want professionals. We want to ensure that all of our customers and all of our team are thoroughly looked after. It’s a fun place to work, but also one where we strive to do the useful things that bigger companies do too. We want to better ourselves, to progress our skill sets and to build successful careers.

If you would like to work for Primerdesign, but do not see a suitable role advertised above, you can still send us a speculative a CV and covering letter to: enquiry@primerdesign.co.uk