How do I place an order?
To place an order by telephone, email or fax all we need is the following information:
- Shipping address/contact details
- Invoice address/contact details
- Your VAT status (EU only)
- A means of payment (PO number or credit card)
to place the order by email orders@primerdesign.co.uk,
to place the order by Telephone +44 (0)2380 312777
to place the order by Fax +44 (0)8708 362 155
to place the order online, use the shopping cart facility
Using the shopping cart
All of our products can be purchased directly online via the online shopping facility. The process is very straightfoward but if you have any difficulties please don't hesitate to contact us for help.
How do I pay?
Payments may be made by Purchase Order number or by Credit Card.
When will my order arrive?
For custom designed kits we aim to deliver your kit within three weeks of your order date. This allows our team to design and validate your kit to the highest standards.
For standard kits and reagents we aim to deliver your purchase within one week. However, products will usually be sent on the day of order by express courier
Do you charge for shipping?
We work hard to keep shipping costs to a minimum. Kits are all sent by TNT courier to ensure rapid delivery. Cost varies according to your location. Reagents are shipped on dry ice which incurs a £35 surcharge if you are outside of the UK. However our reagent prices are so low that this will not affect your saving substantially.
Do you ship outside of the UK?
Yes! We sell our products across the globe. You can order from us directly and we will ship to you. Or if it's easier, we have distributors in numerous territories. Just ask.
I still have questions. What should I do?
If you have any further questions please email us:
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